FAQ
That’s easy: take the 3-minute quiz and you will receive advice from us which coffee and subscription suit you best! Or, if you want to make a choice immediately, go to our shop. You can then easily view the status of your orders or change or pause your subscription in ‘My Account’
Screaming Beans ships its freshly roasted coffees internationally. Costs depend on how much coffee you order (weight) and the country where you want your coffee delivered.
Prices are exclusive of shipping costs for orders within, or outside of the Netherlands.
Delivery
If you place your order before 3:00 PM on working days, we will pack and ship your order the next business day. With a subscription, a fixed delivery time is agreed.
Yes, we also deliver abroad. We do charge international shipping costs, which differ per country.
When ordering loose coffee or a subscription, the delivery address and billing address can be separated. If you want to order multiple products and have them delivered to different addresses, you can order them separately.
With a subscription you can choose to receive your coffee every two weeks or monthly. If your order is unexpectedly later than expected, send an email to [email protected] and we will solve it for you.
No, you don’t have to wait at home. Your coffee will fit through the letterbox!
Returns
Unfortunately we do not accept returns on our coffee as it is perishable and our beans are roasted to order! However, in terms of returns on our merchandise, please contact us within 30 days of your purchase at [email protected]. We are happy to help!
Payment
We make payment simple: you can pay through iDeal or PayPal. If the payment is successful, we will get to work for you immediately and your order will be mailed the same working day.
When taking out a subscription, you pay with iDEAL or PayPal the first time and then we collect automatically, as long as your subscription is running. For this we work together with a reliable and secure payment provider.
You can find the prices of our coffees on our product page. All prices are exclusive of shipping costs within the Netherlands.
Subscriptions
Screaming Beans offers different plans depending on preference and usage. Take the quiz and we’ll help you choose the most suitable coffee for you.
No, you can pause or cancel your subscription at any time.
My account is your personal account in which you can view and adjust all your coffee deliveries. In my account you can:
Adjust your coffee deliveries (flavour, variant, frequency, delivery address, etc)
Skip a delivery if you have too much coffee in the house
Add extra coffee to your delivery
Place an additional order
Pause your coffee or delete your account
Product
Our business operations are naturally geared to fair and sustainable business. This is the only right way for us. Certifications are often expensive for farmers and do not always say much about quality. So we don’t focus on that either. Most of our coffees are organic, but not every coffee has this label. If you want to know more about our vision or business operations, send us an email and we will be happy to answer all your questions.
Our packaging is 100% recyclable and has a CO2 neutral footprint. We hope that the waste chain will soon be able to properly process 100% compostable solutions, so that we can switch to this. The boxes with which the coffee is sent are made of cardboard and are completely biodegradable.
Our coffees largely come from the bean belt. This is an area of ​​countries around the equator where a lot of coffee is grown. Think of Central America, South America, Indonesia, Southeast Asia, Africa and Arabia. Almost all (Arabica) coffee plants grow in these countries and offer the perfect environmental and climate conditions for coffee beans. We are always busy looking for partnerships with small-scale farmers or cooperatives that grow coffee beans of the best quality, and in a sustainable and fair way.
Compared to other coffee brands, Screaming Beans coffee has a very high quality. We are therefore not the cheapest, but we do guarantee the best taste and that there is always at least 20% more left over for the farmer compared to comparable other specialty coffee brands.
To keep your coffee as fresh as possible, we recommend that you store it in a cool, dark place. Coffee easily takes over other undesirable odours. To prevent this, store the coffee in a closed, preferably airtight container. The packaging of our coffee has a one-way valve. This means that the beans can breathe, but no air can get in.
A roasted bean tastes best within two weeks of roasting. After that, it loses more and more of its flavour every week.
Ground coffee loses its flavour within 2-3 days of grinding, unless you store it airtight and in a dry, dark place, then you can store it like whole beans for about two weeks without any substantial loss of flavour.